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This is UK internet, you will find no help here!

What is worse is when you phone them up, you have to do through 4 separate menu’s with 5 opinions each, just to get to talk to someone.

http://www.pingtest.net/result/46131364.png

That is a result from pingtest.

So any fixes? Or is the only opinion to ring VM over and over.

Do what Gambles said, I have a lag issue that might be VM related, I used to do the upgrade route and then complain to the guy on the phone, you get through straight away and most of the time they just send you to someone straight away as well.

Don’t be afraid to be a cock, you are paying for it after all.

had this exact same problem, took 5 days of phoning them every day and every night until they realised it wasn’t my fault that the line was slower and the ping was high. Basically it took me getting through to a uk based call centre to get it fixed. The guy did some tests using remote desktop and verified that it was their problem. It seems i was getting data managed even though i wasn’t and hadn’t been downloading anything. I had been told up until this point a host of reasons why it was slow, from me downloading 12gb per day during peak times, my router was slowing it down to playing online games. Check your ping in the morning, if it’s good and gets progressively worse throughout the day, until, at night it’s awful, then you have the same problem i would assume. Also their foreign call centres are full of cheeky shits.

it was something to do with virgin media’s data management software or tech, it monitors to see if you’re downloading more than your fair share and will limit your line during peak times. These peak times aren’t normal peak times though. My ping would sort itself at around 1.30am and it would start going bad sometime in the afternoon. You really, really need to get in touch with someone from the call centres in the uk though. I told the foreign ones that i would leave if they didn’t get it sorted. they told me “thats fine sir”. they are really unhelpful and will recite the same bullshit lines over and over. check your speed on speed test aswell. i’m on a 20mb line and in the morning was getting 19.something mb dl and then when it got bad at night i was getting 0.76mb dl.

i got it fixed within a day, after i got through to someone that would help and my problem sounds exactly like crashsites. they specifically admitted that they were at fault and there was a problem. 3 other people in my area were having the same problem and comlpained. They both got a free virgin media HD+ box for their trouble and i got a reduced bill.