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Hello Jakub,

We were unsuccessful at reproducing the issue. The _smooth.dem was created when saving.

Where are your .dem files located?

~C:program filessteamsteamappscommonTeam Fortress 2tf

If you have any further questions, please let us know – we will be happy to assist you.

This is the reply I got from Steam Support just now. It seems they dont have this problem, just like I assumed, thats why they didnt take the 2 minutes to fix it.

Quoted from Almie

[…]
This is the reply I got from Steam Support just now. It seems they dont have this problem, just like I assumed, thats why they didnt take the 2 minutes to fix it.

But the bug is still there. They should suggest the location, to me it looks like the path of the demo is irrelevant. I will try to contact them again, you should all try to write to steam support

Last update didn’t fix anything and I’m still waiting for steam support to answer.

Sweet Baby Jesus finally Gaben has answered!

I know it’s not the most practical solution but have you guys at least tried to reinstall the game?

I had a friend who had this issue, they sent me the demo that apparently couldn’t be smoothed and I managed to save it fine, I’ve never encountered this problem personally.

To me it seems like during the steampipe conversion something messed up. Reinstalling should fix it.

Quoted from amazingkai

I know it’s not the most practical solution but have you guys at least tried to reinstall the game?

I had a friend who had this issue, they sent me the demo that apparently couldn’t be smoothed and I managed to save it fine, I’ve never encountered this problem personally.

To me it seems like during the steampipe conversion something messed up. Reinstalling should fix it.

I wish this worked. :/ For now all we can do is wait. Kinda wanted to make some videos before summer ended but oh well.

I had a demo I wanted to smooth but wasnt able because of that bug. Then I installed TF2 on the NEW PC, tried to record a video with that bug to show to steam support, and god, I SAVED smoothed demo. Now I can’t smooth the same demo using same pc again.
Cant explain it.

Quoted from Sw1tch

Hey guys so a fix probably isn’t gonna come any time soon, I know it’s a long shot but would using ‘show process’ and recording that instead of saving the smooth work in the mean time?

The problem is that the models of the other players aren’t moving. If you want go through a map this can be a solution. But if you want to smooth around a player that won’t work.